Return & Refund Policy

Last updated: August 2026

30-Day Return Window

You may return most items within 30 days of delivery for a refund to your original payment method. To qualify for a return, items must be:

In their original, unused condition
In the original packaging with all accessories, manuals, and parts included
Not assembled (assembled items cannot be returned unless defective)

How to Start a Return

Contact us at info@dealzmate.com within 30 days of receiving your order. Include your order number and reason for return.
We will provide a Return Authorization (RA) number and return shipping instructions within 2 business days.
Ship the item back using the carrier and address we provide. Pack items securely in original packaging.
Refund issued within 5–7 business days of us receiving and inspecting the returned item.

Return Shipping Costs

Return shipping costs depend on the reason for return:

Defective, damaged, or incorrect item: DealzMate covers return shipping at no cost to you.
Change of mind / buyer's remorse: The customer is responsible for return shipping costs.

Non-Returnable Items

The following items cannot be returned:

Items that have been assembled or show signs of use
Items returned without original packaging or missing parts
Items returned without a Return Authorization (RA) number
Items returned more than 30 days after delivery

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method used at checkout.

Please note that your bank or card issuer may require additional time to post the credit to your account (typically 3–5 additional business days).

Damaged or Defective Items

If your item arrives damaged or is defective, contact us at info@dealzmate.com within 48 hours of delivery with:

Your order number
Photos of the damage or defect and the packaging

We will arrange a replacement or full refund at no cost to you.

Exchanges

We do not process direct exchanges. If you need a different size, color, or product, please return the original item and place a new order.

Questions?

Contact our support team at info@dealzmate.com or +1 (217) 378-7516, Monday–Friday, 9:00 AM–5:00 PM EST.